Cancellation & Refund Policy — Egypt Guidelines

At Egypt Guidelines we understand that travel plans can change unexpectedly. We are committed to being completely transparent about our cancellation and refund policy — ensuring every traveller who books with us understands exactly what to expect in the event that plans need to change.

Please read this policy carefully before making any booking with Egypt Guidelines. By confirming a booking with us you acknowledge that you have read understood and agreed to the terms outlined in this cancellation and refund policy.

1. Booking Confirmation & Deposit

Deposit Requirements

• A non-refundable deposit of 20% of the total tour price is required at the time of booking to confirm your reservation
• Your booking is not confirmed until your deposit has been received and a written confirmation issued by Egypt Guidelines
• The deposit covers administrative costs guide reservations accommodation bookings and internal transport arrangements made on your behalf

Balance Payment

• The remaining balance of your tour price to be paid upon arriva
• Failure to pay the balance by the due date may result in automatic cancellation of your booking without refund of the deposit

2. Cancellation Policy — Cancellations Made by You

If you need to cancel your booking with Egypt Guidelines the following cancellation charges apply based on the number of days before your scheduled departure date:

Standard Tour Cancellation Schedule

Nile Cruise Cancellation Schedule

Nile cruise bookings are subject to specific cancellation terms from cruise operators and the following schedule applies:

Dahabiya Nile Cruise Cancellation Schedule

Private Dahabiya cruises require specific cancellation terms due to exclusive vessel reservation:

3. How to Cancel Your Booking

All cancellation requests must be submitted in writing to ensure proper processing:

• Email: cancellations@egyptguidelines.com
• Subject line: CANCELLATION — [Your Booking Reference Number]
• Include: Your full name booking reference number tour name and departure date

Important Notes on Cancellation Requests

• Cancellation is only effective from the date Egypt Guidelines receives your written cancellation request
• Verbal cancellation requests by telephone are not accepted — all cancellations must be submitted in writing
• You will receive a written cancellation confirmation from Egypt Guidelines within 2 business days of receiving your request
• The date of your written cancellation request — not the date of acknowledgment — determines which cancellation charge applies

4. Refund Process & Timeline

Refund Eligibility

Refunds are issued in accordance with the cancellation schedule outlined above. The refundable portion of your payment will be returned using the original payment method where possible.

Refund Timeline

Important Refund Notes

• All refunds are processed in the original payment currency
• Egypt Guidelines is not responsible for any currency exchange losses incurred between the date of payment and the date of refund
• Bank charges and transaction fees are non-refundable
• Refunds will only be issued to the original payee — refunds to third parties are not permitted
• If payment was made in installments refunds will be processed against the most recent payment first

5. Cancellation by Egypt Guidelines

In rare circumstances Egypt Guidelines may need to cancel a tour. We reserve the right to cancel any tour in the following circumstances:

Circumstances for Cancellation by Egypt Guidelines

• Minimum group size not reached — for group tours requiring a minimum number of participants
• Force majeure events — including but not limited to natural disasters civil unrest political instability pandemics government travel restrictions or other circumstances beyond our reasonable control
• Safety concerns — if Egypt Guidelines determines that proceeding with a tour would pose unacceptable safety risks to participants
• Operational circumstances — including unavailability of key suppliers accommodation or transport that cannot be replaced with suitable alternatives

Your Rights if Egypt Guidelines Cancels

If Egypt Guidelines cancels your tour you will be offered the choice of:

• Full refund of all monies paid — processed within 14 business days
• Alternative tour of equivalent or greater value at no additional cost
• Tour credit — full value of your payment applied as credit toward a future Egypt Guidelines booking valid for 24 months

Important Exception — Force Majeure

In the event of cancellation due to force majeure circumstances Egypt Guidelines will refund all recoverable monies paid — however we cannot be held liable for any additional costs incurred by you including but not limited to international flights travel insurance premiums visa fees or other non-recoverable expenses. This makes comprehensive travel insurance essential for all Egypt Guidelines bookings.

6. Tour Amendments & Changes

Amendments Made by Egypt Guidelines

Egypt Guidelines reserves the right to make minor amendments to tour itineraries including:

• Changes to the order of site visits
• Substitution of accommodation of equivalent standard
• Changes to internal transport arrangements
• Minor adjustments to departure times

We will notify you of any significant amendments as soon as possible and offer alternative options if the amendment materially affects your tour experience.

7. No Show Policy

If you fail to arrive for your tour without prior written notice to Egypt Guidelines:

• No refund will be issued for any unused portion of your tour
• No credit will be applied toward future bookings
• Egypt Guidelines cannot be held responsible for costs incurred as a result of your failure to arrive

8. Unused Services & Early Departure

Unused Services

No refund or credit will be issued for any tour services that are not used by choice including but not limited to:

• Meals not taken
• Optional excursions not participated in
• Accommodation nights not used by choice
• Transport services not utilized
• Any other services included in your tour package that you choose not to use

Early Departure

If you choose to depart a tour early for any reason no refund will be issued for unused services from the point of your early departure.

9. Travel Insurance — Essential for All Bookings

Egypt Guidelines strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking. Your travel insurance should cover:

• Trip cancellation — covering the full value of your Egypt Guidelines booking
• Medical expenses — minimum coverage of £5 million / $5 million recommended
• Emergency medical evacuation — including repatriation to your home country
• Travel delay & missed departure — covering additional accommodation and transport costs
• Baggage loss & delay — covering personal belongings and essential purchases
• Force majeure events — including pandemic-related cancellations and disruptions

Why Travel Insurance Is Essential

Egypt Guidelines cancellation charges are designed to recover the genuine costs incurred on your behalf — and comprehensive travel insurance ensures that you are financially protected against unforeseen circumstances that may require you to cancel or curtail your tour. The cost of travel insurance is minimal compared to the potential financial loss from an uninsured cancellation.

10. Special Circumstances & Compassionate Cancellations

Egypt Guidelines understands that exceptional personal circumstances — including serious illness bereavement or other genuine emergencies — can make travel impossible. In such circumstances we encourage you to contact us directly to discuss your situation:

• Serious illness — supported by medical documentation from a qualified physician
• Bereavement — immediate family bereavement supported by appropriate documentation
• Other exceptional circumstances — considered on a case-by-case basis at the discretion of Egypt Guidelines management

While Egypt Guidelines cannot guarantee deviation from our standard cancellation policy in all circumstances we are committed to dealing with genuine exceptional cases with compassion sensitivity and fairness. Please contact our team directly at info@egyptguidelines.com to discuss your specific situation.

11. Group Booking Cancellation Policy

For group bookings of 8 or more participants, the following additional terms apply:

• Group leader cancellation — if the group leader cancels individual participants may transfer the booking to an alternative leader subject to our standard amendment fee
• Partial group cancellation — if the number of participants falls below the minimum group size Egypt Guidelines reserves the right to apply a single supplement or adjust the group price accordingly
• Full group cancellation — standard cancellation charges apply to the total group booking value

12. Flights & Third-Party Services

International Flights

Egypt Guidelines packages that include international flights from your home country are subject to the airline’s own cancellation and amendment policies in addition to Egypt Guidelines tour cancellation terms. International flight tickets are typically:

• Non-refundable once issued
• Non-transferable to alternative passengers
• Subject to airline amendment fees for date changes

Egypt Guidelines will make every effort to recover flight costs on your behalf but cannot guarantee any refund of flight costs from airlines.

Third-Party Services

Certain elements of your Egypt Guidelines tour may be provided by third-party suppliers including Nile cruise operators hotels and specialist activity providers. These suppliers may apply their own cancellation terms which Egypt Guidelines will pass through to you as transparently as possible. Egypt Guidelines will always endeavor to minimize third-party cancellation charges on your behalf.

If Egypt Imposes Entry Restrictions

• If Egypt imposes entry restrictions that prevent your travel Egypt Guidelines will offer a full refund or tour credit at your choice

If Your Home Government Issues a Travel Ban

• If your home government issues a do not travel advisory for Egypt Egypt Guidelines will offer a full refund or tour credit at your choice

14. Dispute Resolution

If you have a dispute regarding our cancellation policy or a refund decision made by Egypt Guidelines we encourage you to follow this process:

Step 1 — Contact Customer Service Email info@egyptguidelines.com with full details of your dispute including your booking reference all relevant correspondence and a clear explanation of your concern. We aim to respond within 5 business days.

Step 2 — Escalation to Management If your concern is not resolved satisfactorily at customer service level you may request escalation to Egypt Guidelines management by emailing travel@egyptguidelines.com. We aim to provide a final decision within 10 business days.

Step 3 — Alternative Dispute Resolution If your dispute cannot be resolved through our internal process Egypt Guidelines participates in an alternative dispute resolution scheme. Details of the applicable scheme will be provided upon request.

15. Policy Updates & Changes

Egypt Guidelines reserves the right to update or amend this cancellation and refund policy at any time. Any changes will be published on this page with an updated effective date. The policy in effect at the time of your booking confirmation will apply to your booking regardless of subsequent policy changes.

16. Contact Information

For all cancellation requests amendments refund inquiries or questions about this policy please contact Egypt Guidelines using the following details: